Epicor


Customer Relationship Management

Customer relationship management (CRM) strategies are as important to business today as they have ever been. We've designed our CRM solutions to help you stay ahead of the curve and successfully meet the challenges that the market brings - helping you manage your entire customer lifecycle, from prospect to cash to care effectively, improve operational efficiency and accelerate growth - both internally and externally.

Epicor® CRM provides a 360 degree view of the entire customer, supplier or partner relationship regardless of position in the customer lifecycle. Epicor CRM solutions broaden the scope of customer information to everyone within the organization and to stakeholders beyond, through contextual delivery of essential customer data to information workers, wherever it's needed.

Providing Solutions to Meet Your Business Goals
  • Reach new customers while retaining existing customer communities
  • Enhance internal efficiencies
  • Drive new product introduction
  • Automate marketing activities
  • Improve execution of customer service

With award-winning integrated applications, covering marketing automation (MA), sales force automation (SFA), case management, and customer and partner self-service, Epicor CRM provides the functionality you need to ensure an all around world-class customer experience.

Sales Management

The primary goal of business is to grow profitably. Whether through attracting new customers or retaining existing ones, strong sales management is essential. Sales force automation (SFA) can strengthen your ability to increase revenue by enabling you to convert more prospects to customers and target the highest value opportunities. Comprehensive SFA strategies aid proactive communication and ensure everyone who interacts with customers has accurate and complete information at their fingertips.

Epicor® sales management solutions can improve both the efficiency and effectiveness of your sales team. They help sales teams manage their opportunities and automate administrative tasks - allowing them to focus on building lasting profitable relationships.

Providing Solutions to Meet Your Business Goals

Quotes and sales orders enable the vital coordination of activities between your sales people, warehouses and plants, shipping and accounting teams. They facilitate efficient management of accounts, shipping, invoicing and commissions. Epicor sales management provides the tools to produce accurate estimates, streamline your quote-to-cash cycle, calculate reliable estimates and improve customer service.

By streamlining the sales process - centralizing access to product, pricing, pipeline, and customer information - orders can be generated with a minimal number of steps. Resulting in increased sales productivity through accuracy during the request for quotation (RFQ) and order process stage.

Effective Sales Demand Management

Demand management responds to today's business conditions and incorporates the requirements of Electronic Data Interchange (EDI) to help your company reduce lead time for planning and procurement, enabling you to respond on the production floor faster. Demand management establishes contracts that can be linked to sales orders and releases to match each customer's unique shipping needs.

Epicor sales management moves beyond the demand side of EDI, to also focus on the fulfillment side with secure outbound Advanced Ship Notice (ASN) transactions that customers reconcile with each shipment. Through inbound EDI documents, the cumulative (CUM) total value and actual received quantity is electronically sent back for reconciliation.

Epicor sales management solutions deliver comprehensive SFA to help you perfect the order-to-delivery process for maximum customer satisfaction.

Supply Chain Management

The primary purpose for the existence of any supply chain is to satisfy customer needs and business profits. Supply chain activities begin with a customer order and end when a satisfied customer pays for their purchase. This is often referred to as perfect order fulfillment, from quote-to-cash. Everything that happens in between should be driven by the single goal of adding value to the inputs and making it closer to whatever the end customer requires.

But not all supply chains add value. Companies that invest in supply chain management (SCM) tools to identify such activities can work on reducing and eliminating these non-added value activities, becoming what is referred to as lean businesses. Such companies can deliver products and services to market faster, cheaper and with better quality, gaining a compelling advantage over less efficient competitors.

Providing Solutions to Meet Your Business Goals

Epicor® offers an extensive range of SCM software as part of our end-to-end ERP solutions. Based on an industry leading service oriented architecture (SOA), Epicor SCM is complemented by an array of enterprise capabilities, including customer relationship management (CRM), supplier relationship management (SRM), and supply chain execution (SCE).

For distributors that produce or assemble their items, Epicor SCM goes beyond traditional kitting functionality by offering comprehensive production management. Epicor solutions are designed to simultaneously handle make-to-order, make-to-stock and engineer-to-order processing, giving you the flexibility to review and update plans as demand changes.

Whether you need to track a few transactions using barcodes and RFID tags or need to manage a set of warehouses globally, Epicor SCM can help you achieve your goals, including automated route scheduling systems that integrate GPS, digital mapping data, mileage, and driving directions to support a customer's distribution needs worldwide.

Production Management

Epicor® manufacturing solutions offer easy-to-use production management capabilities designed to meet the needs of progressive make-to-order and mixed-mode manufacturing companies. Epicor understands that many manufacturers are complex businesses that defy categorization, often making complex products along side more straightforward repetitive ones. They require exceptionally flexible and versatile software in order to accommodate combinations of make to order (MTO), configure to order (CTO), engineer to order (ETO), and make to stock (MTS).

Providing Solutions to Meet Your Business Goals

So, whether you're a MTO, CTO, ETO or simply a MTS business, our manufacturing solutions are complimented with a full range of supply chain management, supply chain execution and distribution capabilities, all delivered within a single business platform. As one would expect, Epicor manufacturing solutions include advanced quality management, product life cycle management (PLM) and master data management (MDM) to answer all your production management needs.

Built using a true service-oriented architecture (SOA), Epicor manufacturing solutions enable continuous performance initiatives, real-time connectivity and intuitive business intelligence, from the shop floor all the way through to your supply-chain partners providing greater business agility in pursuit of perfect customer service. Scalable, flexible, configurable - trust your production maangement to Epicor for a modern approach to manufacturing excellence.

Planning and Scheduling

Whether your business focus is providing services, manufacturing products, distribution, or a combination of all of these, you have a fundamental need for precise and flexible resourcing, planning and scheduling.

Epicor® uniquely understands the complex planning and scheduling needs of global enterprise businesses as well as single and multiple site businesses and offers solutions to bring greater operational visibility and control to these customers.

Providing Solutions to Meet Your Business Goals
  • Forecasting and master production scheduling (MPS) provide day-to-day control as well as long range planning for improved lead times and better decision making
  • Manage supply and demand in real time with material requirements planning (MRP) capabilities that synch demand requirements coming from customer orders and forecasts to what's happening on the plant floor, in the warehouse, or in the field
  • Robust scheduling and advanced planning and scheduling (APS) with visual tools focused on resource optimization, capability based scheduling, material and outside resource availability, and change management
  • Project Management that utilizes detailed estimation, planning, scheduling, costing, and supply chain logistics for complete control and analysis (including cross analysis) of any project
  • Multi-site management to handle any combination of multiple offices, plants and warehouse (sites) or companies

Epicor planning and scheduling solutions offer a complete set of tools to maximize utilization of resources for optimum performance and profitability.

Product Data Management

Product data management (PDM) serves as a central knowledge repository for process and product history, and promotes integration and data exchange among all business users who interact with products - including project managers, engineers, sales people, buyers, and quality assurance teams.

Epicor® offers software solutions for manufacturers that manage the information traditionally contained in engineering documents, plant floor routings, change orders, sales orders and quality documentation, within a single solution that shared across the enterprise. Epicor PDM handles all aspects of a product's lifecycle, as well as enabling enterprises to control the enormous amount of electronic documents that they produce - supporting collaboration throughout the value chain.

Providing Solutions to Meet Your Business Goals
  • Bill of material (BOM) management to support single-level part formats that recognize the materials and components required to build end parts
  • Multi-level BOM management incorporating single-level components and material requirements with internal and external routing steps for complete end assembly visibility, planning, scheduling, and costing
  • Detailed routings that supports planning, scheduling and costing products more efficiently
  • Automatic communication of changes to plant floor with visibility of latest routing production details as well as standards and resource requirements
  • Full engineering change control and management, multiple revision control of products, engineering workflow management, and detailed cost analysis of products during the engineering process
  • Product Lifecycle Management (PLM) offers a central knowledge repository for process and product history, with interfaces to numerous computer aided design (CAD) systems
  • Flexible and accurate analysis of product costs on a customer-by-customer, part-by-part, and job-by-job basis
  • On-the-fly configuration of highly customizable and dimensional products via a straightforward question and answer evaluation, accessible from quote, order, job or work order entry

Service Management

With continued downward pressure on margins in the distribution and manufacturing sectors, many companies focus on improved customer service as a way of retaining customers as well as increasing revenue.

Taking full advantage of the product and customer life cycles is now more important than ever before, although many businesses are missing out on revenue opportunities - unable to keep up with the demand for service or unable to identify most valuable customers and their needs. Service management solutions help you coordinate all your service center processes to secure the best usage of resource and material, at the right time, for the lowest possible cost, with the greatest return, all leading to improved customer satisfaction.

Whether you do field service or run an in-house service centre, improved service management will help you control your contractual obligations, service level agreements and outstanding warranties and benefit your organization in many ways.

Providing Solutions to Meet Your Business Goals
  • Epicor® service management software supports lean service organization requirements with comprehensive escalation management that enables you to manage customer service level agreements with full visibility of risks and potential compliance problems
  • Preventive maintenance scheduling, coupled with serial number and contract management enables efficient planning of visits and resources leading increased customer satisfaction and reduced costs
  • Comprehensive mobility options enable engineers on the road to maintain contact with the service centre for efficient allocation of work, immediate update of completed work and fast invoice turnaround.

Financial Management

Businesses ultimately succeed or fail based on their ability to create and manage a profitable business. The combination of a competitive, global environment and mandatory regulatory compliance means that successfully managing your finances is one of the biggest challenges and opportunities you can face.

Our goal is to help every business achieve sound financial management, from general ledger journals to sophisticated fiscal reporting, monitoring and enterprise performance management - wherever you do business.

Providing Solutions to Meet Your Business Goals

Epicor® financial management solutions are designed to automate and streamline your financial processes with tools and controls to support complex legislative requirements and create value through timely financial monitoring including:

  • Accounts receivable, lockbox, credit and collections management
  • Accounts payable, electronic funds transfer, automated order matching
  • General ledger, allocations, consolidations and eliminations
  • Cash management, bank reconciliation and statement interfaces
  • Payroll, fixed asset, and tax management
  • Budgeting, forecasting and planning
Improved Financial Transparency and Accountability

Regulatory bodies and audit firms advocate the need for improved financial governance, yet many businesses still deal with disparate financial data sources. While departmental spreadsheets and legacy systems may provide adequate financial accounting today, as the need for centralized financial information and financial visibility increases, they quickly lose viability. Epicor financial management software supports the need for financial visibility regardless of company size.

Multi-Company, Multicurrency, Multinational

Over time, successful companies grow. Whether through acquisition or organic growth, more and more companies are wrestling with the complexities of managing multiple business entities. Epicor understands that managing disparate, often global business units offers unique challenges and opportunities with respect to tighter control, reduced operational cost, multinational settlement, and financial consolidation for enterprise wide visibility. To support these needs Epicor financial management offers robust multi-company, multi-plant or multi-warehouse operations, as well as inter-company transaction processing, and meets the needs of strong financial management on a global basis.

Enterprise Performance Management

Continuous performance is not just about measuring and monitoring; it's about anticipation and action. It's not sufficient to drive your business forward while looking in the rear view mirror. Adept performance management requires the establishment of financial and operational targets and the ability to deliver performance results in a timely manner to everyone in the organization that can impact those results.

Epicor® Enterprise Performance Management (EPM) solutions help you establish a culture of high performance where all stakeholders are keenly aware of what's important to the company, how the company is tracking, and where their work fits in.

Providing Solutions to Meet Your Business Goals

Epicor EPM provides a complete set of tools and applications that let you plan, execute, and analyze at both strategic and tactical levels - aligning business activities with business goals. Effective business intelligence (BI) is an important component of any EPM strategy and is an integral component of Epicor solutions, enabling more effective decision making throughout your business.

Epicor EPM offers budgeting, planning and forecasting; advanced analytic applications, like business scorecards; data warehousing; business activity queries (BAQ) and comprehensive reports that are fully connected to Epicor business applications.

Our deep experience of major industry segments allows us to provide industry-specific and role-specific key performance indicators (KPIs) out of the box. That means you can get up and running quickly with performance management applications that suit your business.

From the executive suite to line managers to knowledge workers, every employee has a contribution to make to your company's performance. Epicor EPM helps them know what's working and what's not so they can take appropriate action in support of your continuous performance initiatives and strategic business goals.

Business Process Management

Business Process Management (BPM) is about identifying and improving processes to make your business more efficient, more disciplined, and better able to adapt to changing conditions. However, BPM alone cannot provide the agility you need to get and stay competitive - you also need software that is adaptable in order to fully automate and accommodate your business processes as they change. Modern software that is built using a service-oriented approach or service-oriented architecture (SOA) provides the necessary flexibility required to put BPM to work, and for you to optimize your most important resources.



BPM Done Right

Most complete business processes start in one department and work their way through one or more different departments within the organization. Proper BPM requires the participation of business users in each department to help identify which processes are meaningful and which processes add no value to the output. In this respect, BPM transfers control to business users to build and model business rules at a business level. We believe that BPM is an integral part of a business and business software, and Epicor solutions include BPM in their very fabric.



More Than Workflow

To be effective, BPM needs to be more than just an automated workflow. Most business processes, no matter how much they lend themselves to automation, need to pause and proceed after some condition has been met or after human intervention. BPM is also about integrating various applications to provide the leanest, yet most inclusive business process possible. In conjunction with Epicor Service Connect, BPM provides real-time, event-driven workflow orchestrations, process automation, and application integration without the need for programming. In fact, BPM delivers a flexible tool in support of continuous performance initiatives like Lean and Six Sigma, by making software more agile for you to build your own business rules and then manage those rules at a business level.



Adaptable Business Software = Agile Business Operations

Although pre-packaged solutions will more than likely solve 80% of any businesses requirements out of the box, typically there is a 20% gap in what you need for your specific processes and what you get with a pre-packaged solution. In the past, this 20% gap was often tackled through software customization or changing your business processes to fit the software - not ideal. With modern service-oriented software, you can still expect to meet 80% of your requirements out of the box, but you can now look to shrink that 20% gap to less than 5% through adaptable BPM capabilities. Epicor brings you enterprise solutions which have been built from the ground up using SOA best practices. Combine Epicor's SOA software solutions and Epicor Service Connect and you are able to easily remodel business processes to meet your needs, without the need to alter source code.



BPM + SOA = Orchestrated Solutions That Are Built To Change

BPM allows you to customize your business processes and SOA allows you to do so without modifying source code. With SOA, making the processes in your systems match your business is a matter of configuration, not customization. BPM and SOA support continuous process improvement initiatives to keep your business innovative, and efficient, and provide the agility necessary to respond to changing requirements quickly and easily.

Enterprise Portal

Epicor Portal
Information to Drive Your Business

It is essential to have current enterprise data at your fingertips to make the decisions that drive your business to success. But sometimes it is difficult to get that data when you need, it if you have to wait for someone else to get it for you. Epicor Portal can help by providing the framework and tools that allow you to gather and share data without having to depend on others. With Epicor Portal, you can get the information you need, when you need it, from your enterprise system without having to wait in line.



Reduced IT Burden, Secure Data Access

Epicor Portal moves the function of gathering and publishing data out of the hands of IT and into the organization for easier collaboration and knowledge sharing. By leveraging Microsoft® SharePoint® for industry-leading portal infrastructure, Epicor Portal is able to provide a secure and collaborative portal environment that reaches across the enterprise. SharePoint offers rapid deployment, can be implemented with limited or no support, and presents a competitive price point - all critical features for midmarket companies. Epicor Portal provides a management console where roles and security settings are maintained. You determine exactly what your portal users can do by creating specific security settings for every Epicor Portal content consumer or group.



Ease of Use

Epicor Portal provides an easy to use data visualization tool which allows end users to intuitively create data views without any knowledge of the underlying database or querying language. Once these views have been created, they can be published as Microsoft SharePoint Web Parts for use by any qualified user. Data discovery and visualization within SharePoint empowers information workers to build and share key performance indicators and other business events in addition to performing ad-hoc online queries.



Improve Collaboration and Increase Productivity

Epicor Portal allows you to build specific content within a portal and make that content available for use throughout your organization. The ability to provide this level of information access will boost productivity and improve collaboration between your people, departments, and divisions. Additionally, Epicor Portal can provide secure enterprise data access to outside entities such as partners, suppliers, and customers for added visibility and business opportunities.



Unified View of Your Organization

Epicor Portal enables transparent and secure interaction with Epicor applications throughout the organization. Additionally, non-Epicor data sources can be incorporated into security and data discovery wizards to provide an integrated view of your business. Epicor Portal enables users to be more productive, encourages collaboration, and provides the means to make better business decisions.


Manufacturing

Manufacturers face constant pressure to produce a top quality product -- on time, every time. Economic fluctuations and market governance and compliance mandates add to the complexities manufacturers face every day. Striving to reduce costs and increase profitability while remaining competitive is no easy task.

Epicor® 's Manufacturing is a comprehensive solution portfolio that enables you to plan, schedule, execute and monitor the entire manufacturing business. From raw materials to final product our mixed-mode, to-order philosophy provides the greatest level of flexibility and agility possible.

Embracing the latest in technology and built on a single unified data model, Epicor Manufacturing provides a real-time, accurate view of your manufacturing process, so you can proactively manage your operations with confidence. Embedded business process management's provides the flexibility you need to do business the way you want to do it.

Epicor® for Aerospace and Defence Manufacturing

Epicor understands that as an aerospace and defense (A&D) manufacturer, you must identify, consider and respond to a new set of challenges each day. Change in this industry is a given; managing the change with tools and services to distinguish your business from local and global competition is fundamental.

Epicor for Aerospace and Defense is a global enterprise resource planning (ERP) software solution designed for manufacturing organizations who supply products and services to the aerospace and defense industry. The solution goes beyond traditional ERP to provide product management, project management, customer relationship management (CRM), supply chain management (SCM) and more, backed by comprehensive financial management in support of an increasingly regulated sector.

Providing Solutions to Meet Your Business Challenges
  • Meet strict guidelines for products with robust product data management solutions
  • Improve lead times and reduce waste through implementation of lean strategies
  • Automate the compliance process and meet the requirements of ISO/AS9001 using Epicor's comprehensive quality management solution
  • Improve estimating with exceptional quoting capabilities utilizing aerospace manufacturing software
  • Manage bids and control costs on a project basis in order to secure new contracts and deliver as planned
  • Improve visibility with Epicor's comprehensive end-to-end solution designed for companies like yours

With award-winning integrated applications, Epicor for Aerospace and Defense is a powerful business software solution that provides the flexibility and scalability you need to grow your company profitably by optimizing your most important resources.

Epicor® for Automotive Manufacturing

Servicing your automotive customers effectively and adapting to their increasing demands requires a flexible IT infrastructure. After more than 20 years providing solutions for 9,000 midmarket manufacturers, Epicor knows that you need software that is very easy to set up, easy to use and easy to integrate with other systems. The answer is a manufacturing solution built from the ground up using a true service-oriented architecture (SOA) combined with a Microsoft® .NET user interface. Epicor for Automotive is a global enterprise resource planning (ERP) software solution designed for organizations who manufacture and supply products and services to the automotive industry. The solution goes beyond traditional ERP to provide financial management, product management, customer relationship management (CRM), supply chain management (SCM) and more. SOA makes all of this available as secure Web services for easy integration with your Microsoft Office applications and the global supply chain. The tools used for integration are components of the Epicor Productivtiy Pyramid.

Providing Solutions to Meet Your Business Challenges
  • Support for release accounting through use of demand management and purchase contracts for cumulative numbers (CUMs) tracking
  • Canned EDI workflows and report formats for electronic communication of release and ASN information to and from your automotive customers
  • Improved lead times and waste reduction through implementation of lean strategies
  • Support for AIAG-compliant labels, strong product lifecycle management (PLM) for product data and document management, and advanced quality management for handling PPM, APQP, PPAP and TS 16949.
  • Exceptional project management capabilities
  • Complete visibility with a comprehensive end-to-end solution containing built-in dashboards

With award-winning integrated applications, Epicor for Automotive is a powerful business software solution that provides the flexibility and scalability you need to grow your company profitably by optimizing your most important resources.

ERP Software for the Construction and Engineering Industries

As a company within the construction and engineering industry, you face a number of challenges including providing accurate bids and cost collection as well as effectively managing complex projects, change orders and billing. Epicor® understands your industry and its challenges, and has developed Epicor for Construction and Engineering - an industry-specific ERP solution that integrates seamlessly into your existing technology infrastructure.

Epicor for Construction and Engineering provides:
  • Built from the ground up using modern service-oriented architecture (SOA), Epicor for Construction and Engineeringgoes beyond traditional project-based ERP
  • Strong revenue recognition capabilities including profitability tracking and margin control
  • Comprehensive project management including multilevel work breakdown structures, robust resource scheduling, and effective contract management
  • Efficient bid management through embedded customer relationship management (CRM) capabilities including visibility of historical bids
  • Complete visibility of project based resources including assets, inventory, materials and labor
  • Accurate and timely billing of project costs through seamless collection of time, material and expense transactions, backed by flexible revenue recognition management
  • Integrated enterprise performance management enabling analysis of a project's costs, status and KPIs

Epicor for Construction and Engineering is a powerful business and software solution that provides the flexibility and scalability you need to grow your company profitably by optimizing your most important resources.

ERP Software for Electronics and High Tech

Epicor® believes that flexibility is required to thrive in the electronics, semiconductor, and electrical equipment business. Amid a global, increasingly regulated and competitive landscape, and customers' changing demands, you must stay one step ahead in terms of product quality, manufacturing costs and on-time deliveries. Epicor's enterprise resource planning (ERP) solutions for the electronics and high tech industries can help you adapt quickly and maintain market leadership. Our ERP solutions integrate seamlessly into your existing technology infrastructure.

Epicor for Electronics and High Tech provides:
  • Comprehensive support for Kanban helps you deliver on your lean manufacturing goals
  • Foundation for significant productivity improvements and cost reductions across your entire enterprise with comprehensive quality management
  • Product lifecycle management (PLM) solution serves as a central knowledge repository for process and product history, promoting visibility, integration and data exchange among all enterprise users who interact with products
  • Integrations with 2-D CAD, 3-D CAD, E-CAD and electrical CAD software
  • Complete framework for compliance with regulatory and industry standards including RoHS, WEEE, ISO, automotive (TS), aerospace (AS), and FDA (21CFR11) requirements
  • Capabilities to manage financial processes for warranty issues, audit results and approval trails, which are reporting requirements for Sarbanes-Oxley and TREAD Act compliance

Use Epicor's enterprise resource planning (ERP) software for electronics and high tech to link the trading partners, process and systems that make up your supply chain. Removing processes that do not add value and synchronizing processes within and outside a company enable you to meet customer demands for lower cost and faster delivery. Let Epicor help you exceed your goals.

ERP Software for Fabricated Metals

Epicor® realizes that opportunities to maximize profitability and competitiveness in today's global marketplace drive many metal fabricators to invest in new technologies that move their businesses forward.

Epicor has over 20 years of experience providing solutions to Metal Fabrication companies around the world and we assist our customers daily in meeting their business objectives.

Providing Solutions to Meet Your Business Challenges
  • Improve your operational efficiencies by leveraging Epicor's support for Kanban
  • Meet your customers changing demands and improve lead times
  • Maximize inter-plant, inter-company, enterprise-wide visibility
  • Respond to continual pressures for strict quality standards

Additionally, Epicor's solutions uniquely position our customers for cross-industry expansion as our expertise and functionality meets the strict guidelines of many industries such as Aerospace and Defense, Automotive, Industrial Machine, Medical Device, Electronics, and more.

ERP Software for Furniture and Fixtures

Epicor® understands the pressures on furniture and fixture manufacturers. Customer demands for reduced lead times, lower prices, and stricter quality standards continually challenge your business to remain competitive. Global competition puts addtional stress on the marketplace - and on your profit margins.

Providing Solutions to Meet Your Business Challenges
  • Use Epicor's material requirements planning (MRP) to manage the ever-increasing array of wood materials you consume. Forecast end-product requirements, adjust production as forecasts change, and generate suggested purchase orders to fill anticipated gaps in your raw material inventory.
  • Epicor enables you to closely manage costing of each set of production, including product-based and production set-based reporting.
  • Embedded Scheduling and Advanced Planning and Scheduling functionality help reduce your lead times.
  • Epicor's comprehensive Quality Suite automates the regulatory compliance process, helping you meet ISO requirements.
  • Epicor for Furniture and Fixtures offers embedded Customer Relationship Management (CRM) functionality, enabling you to turn leads into firm orders and manage customer demand.

Epicor solutions for Furniture and Fixture manufacturers are uniquely positioned to bring new operational efficiencies, lower lead times, and reduce operational costs through better visibility. As Furniture and Fixture manufacturers explore new, innovative approaches to stay competitive, whether through new product innovation or greater consumer choice, these tactics drive new operational challenges.

Strong Customer Relationship Management (CRM) coupled with Product Configuration and Product Data Management can assist these organizations in staying agile while also minimizing overhead.

ERP Software for Industrial Machinery

As an industrial machinery or capital equipment manufacturer, you face unique challenges. In addition to complex engineering requirements, you must also answer to customer demands for higher quality, lower costs and faster delivery. With more than 1,700 industrial machinery and capital equipment manufacturers implemented in the midmarket, Epicor® understands your challenges and will help you improve your operations and customer service.

Epicor for Industrial Machinery is a global enterprise resource planning (ERP) software solution designed for organizations who manufacture machinery and capital equipment. The solution goes beyond traditional ERP to provide advanced planning and scheduling (APS), financial management, advanced cost accounting, product lifecycle management, CRM, preventative maintenance management and aftermarket field service, supply chain management and more.

The underlying service-oriented architecture (SOA) makes all of these functions available as secure Web services for easy integration with your Microsoft® Office applications and the global supply chain. The tools used for integration are components of the Epicor Productivtiy Pyramid.

Providing Solutions to Meet Your Business Challenges
  • Reduce labor and material costs through implementation of lean strategies and efficient production management via workbenches
  • Increase profits and maximize sales opportunities with customer relationship management capabilities
  • Ensure high quality products are delivered to customers with robust quality assurance
  • Maintain plant and equipment with preventative maintenance factored into production schedules
  • Support production of complex products with product configurator and project management capabilities
  • Provide comprehensive aftermarket service through mobile service engineers and part sales
  • Improve visibility with a comprehensive end-to-end solution containing built-in dashboards

With award-winning integrated applications, Epicor for Industrial Machinery is a powerful yet easy to set up and use business software solution.

Epicor® for Medical Devices

Epicor understands that as medical device manufacturer, your success depends on your ability to manufacture superior products. You must follow closely controlled processes to develop and manufacture products that meet the strictest quality standards.

Epicor for Medical Devices is a global enterprise resource planning (ERP) software solution designed for organizations that manufacture medical devices. The solution goes beyond traditional ERP to provide financial management, product management, customer relationship management (CRM), supply chain management (SCM) and more.

Providing Solutions to Meet Your Business Challenges
  • Trace a product's life cycle-from design through manufacture to post-sale
  • Leverage a central knowledge repository for process and product history with our robust product lifecycle management (PLM) solution
  • Integrate with 2-D CAD, 3-D CAD and E-CAD solutions
  • Rely on a framework for compliance with regulatory and industry standards, including the FDA (21CFR11) requirements
  • Improve lead times and reduce waste through implementation of lean strategies
  • Strengthen inventory and warehouse management with use of barcode technology
  • Improve visibility with our comprehensive end-to-end solution designed for companies like yours

With award-winning integrated applications, Epicor for Medical Devices is a powerful, flexible business software solution that provides the flexibility and scalability you need to grow your company profitably by optimizing your most important resources.

ERP for Rubber and Plastics

Epicor® understands that for manufacturers working with Plastics and Rubbers, the variety of composite materials, the variety of products currently being produced, and the rapid change in development of new products all come together to demand greater agility within the organization.

Epicor's solutions enable all types of plastic and rubber manufacturers (including extruders, injection molders, thermoformers, and film and bag makers) to tighten delivery schedules, manage raw materials, reduce excess inventory, and increase profits. Epicor's solutions are uniquely positioned with cross-industry functionality to meet the strict guidelines of many industries such as Aerospace and Defense, Automotive, Industrial Machine, Medical Device, Electronics, and more.

Providing Solutions to Meet Your Business Challenges
  • Closely manage the costing of each production run, including part-based and run-based reporting.
  • Embedded Scheduling and Advanced Planning and Scheduling functionality designed to help you meet your customers' demands.
  • Epicor's robust infrastructure coupled with its Quality Suite offers a comprehensive approach to automating the compliance process, including meeting the requirements of ISO/AS/TS.
  • Material requirements planning tools help manage the ever-increasing array of plastics that you work on. Epicor's MRP tools can forecast parts requirements, adjust production as forecasts change, and generate suggested purchase orders to fill anticipated gaps in your raw material inventory.

Whether you are implementing lean strategies, looking for greater product-in-process visibility, or expanding regionally or globally, Epicor can help.


Distribution

Effective distribution means having the right tools to efficiently plan, assemble, ship and deliver the goods your customers want, when they want them. It's one thing to understand the distribution needs of your organization, but quite another to execute at peak performance. For that, you need the right software solution.

Epicor® Distribution offers you the full range of functionality you require, including in-depth supply chain solutions, customer relationship management, business intelligence and more. So whether you simply pick, pack and ship or provide extensive multi-order channel processing with fulfillment services on your clients' behalf, Epicor Distribution provides the competitive edge you've been looking for.

We recognize that many businesses manufacture and distribute their products. If you are looking for details on our manufacturing solutions, please review our solutions in this area.

Similarly, we recognize that many service organizations have distribution requirements. Please review our services solutions in this area.

Epicor® for Automotive

Servicing your automotive customers effectively and adapting to their increasing demands requires a flexible IT infrastructure. After more than 20 years providing solutions for 9,000 midmarket manufacturers, Epicor knows that you need software that is very easy to set up, easy to use and easy to integrate with other systems. The answer is a manufacturing solution built from the ground up using a true service-oriented architecture (SOA) combined with a Microsoft® .NET user interface.

Epicor for Automotive is a global enterprise resource planning (ERP) software solution designed for organizations who manufacture and supply products and services to the automotive industry. The solution goes beyond traditional ERP to provide financial management, product management, customer relationship management (CRM), supply chain management (SCM) and more. SOA makes all of this available as secure Web services for easy integration with your Microsoft Office applications and the global supply chain. The tools used for integration are components of the Epicor Productivtiy Pyramid.

Providing Solutions to Meet Your Business Challenges
  • Support for release accounting through use of demand management and purchase contracts for cumulative numbers (CUMs) tracking
  • Canned EDI workflows and report formats for electronic communication of release and ASN information to and from your automotive customers
  • Improved lead times and waste reduction through implementation of lean strategies
  • Support for AIAG-compliant labels, strong product lifecycle management (PLM) for product data and document management, and advanced quality management for handling PPM, APQP, PPAP and TS 16949.
  • Exceptional project management capabilities
  • Complete visibility with a comprehensive end-to-end solution containing built-in dashboards

With award-winning integrated applications, Epicor for Automotive is a powerful business software solution that provides the flexibility and scalability you need to grow your company profitably by optimizing your most important resources.

Epicor® for Consumer Goods

The consumer goods industry spans many traditional lines of business, delivering products to the retail sector in quantities suitable for end consumption. Whether you are in consumer packaged goods (including perishable goods) or consumer durable goods (white goods, consumer electronics, sports goods, etc.), you know that time is money and that fast moving trends mean that you cannot let product sit on shelves. You need a technology solution to help you meet the challenges you face on a daily basis.

Epicor for Consumer Goods goes beyond traditional enterprise resource planning (ERP) to provide financial management, product management, customer relationship management (CRM), supply chain management (SCM) and more. With Epicor for Consumer Goods, you can expect improvements in efficiency, flexibility and overall visibility, resulting in more effective business management.

Providing Solutions to Meet Your Business Challenges
  • Use our built-in forecasting tools
  • Streamline shipping management with support for international origins, carriers and documentation
  • Flexible pricing and discount options with integration to external pricing engine
  • Strengthen inventory and warehouse management with use of barcode management
  • Integrated lead-time management and available-to-promise capabilities

Whether you are a local, regional, or multinational business, Epicor for Consumer Goods provides you with the flexibility and scalability you need to grow your company profitably by optimizing your most important resources.

Pharmaceutical, Chemical and Allied Products

Companies operating in the pharmaceutical, chemical and allied products industries are under continuous pressure to efficiently manage their day-to-day business while simultaneously coping with strategic issues, constant changes to regulations, competition and the globalization of their industry.

Verticals such as drugs and biotechnology, chemicals, cosmetics, paints, adhesives, crop protection, food production and beverage production must all reduce operational costs and improve customer service and order fulfillment performance.

Providing Solutions to Meet Your Business Challenges

Epicor®'s fully integrated Enterprise Resource Planning (ERP) and Material Requirement Planning (MRP) solution minimizes duplicate entry, reconciliation and the need for integration projects. Epicor gives you a single point of access for all sales related data, manufacturing information, purchase records and quality documentation.

Epicor has worked closely with its customers in the pharmaceutical, chemical and allied products industries to identify and bolster the following specific areas that require extra care due to regulations governing these industries:

  • Quality control
  • Batch traceability
  • Recall procedures
  • Bin management
  • Security and audit trails

These features have been embedded into Epicor's solution, delivering industry-specific capabilities on top of Epicor's award-winning platform.


Retail

In today's global retail market, retailers are seeking solutions to innovate the shopping experience and out perform their competition. Whether you are a specialty or general merchandise retailer, overcoming the challenges to manage multiple sales channels, enhance the shopping experience, obtain the right merchandise assortments and integrate enterprise systems-all while driving profits can be a daunting task. You need a system that can help you integrate your enterprise operations and provide you with tools to grow your business. That solution is Epicor® for Retail.

Epicor for Retail is comprised of an integrated set of retail solutions designed to manage a multi-channel global enterprise productively, profitably and with an emphasis on achieving a seamless customer shopping experience. At Epicor, we've helped many retailers successfully implement our end-to-end solutions to integrate their sales channels, order management, inventory and other operations in order to have the right information at the right time.

Our customers comprise many of the industry's leading specialty and general merchandise retailers, both in the U.S. and abroad. Our customers include American Eagle Outfitters, Ann Taylor, bebe, Hudson News, Nautica, Stage Stores, Trans World Entertainment, Yankee Candle Company, and Zumiez -- just to name a few.

Cross-Channel Order Management

Your customer is ready to buy. Your sales associate is ready to help. You have the item, but it's not in stock in your location. What do you do - lose the sale - spend hours calling other locations?

Finding the perfect balance with inventory levels is the ultimate challenge for retailers. Overstocked items can kill you with excessive markdowns, but even worse, out-of-stock items lead to lost sales, walkouts and potentially lost customers. While stockouts are inevitable, lost sales are preventable with a cross channel order management system.

Epicor® Enterprise Selling software offers a centralized, real-time inventory locator and order manager solution that enables any sales channel - POS, e-commerce, catalog call centers, kiosk - to find inventory and fulfill orders across your enterprise.

If an item is out of stock in one location, Epicor will search and locate it in your chain-wide inventory. If available, Epicor order management allows you to capture the sale wherever the customer is and provide a convenient fulfillment option - home delivery or an in-store pickup.

Unifying your retail inventories and sales channels with Epicor cross-channel order management solutions will dramatically reduce lost sales. You'll decrease customer walkouts, while increasing sales and customer loyalty. You'll be able to move inventory throughout your sales channels, protect your margins, and maximize sell-thru. You won't have to wait to see tangible results; you'll see a return on investment immediately.

Loss Prevention

Loss prevention in retail today includes many areas of concern, but none more prominent than financial theft by employees. As shrink is discovered and theft techniques understood and prevented, new techniques always seem to surface. With today's store systems, the need to sort through piles of paper is largely behind us but with so much data originating from the stores, loss prevention investigators must have the ability to quickly identify suspicious behavior, analyze it, and know when to pursue further investigation. With Epicor® loss prevention solutions the investigator's job just became easier.

Epicor Loss Prevention software provides retailers with a powerful set of tools to decrease shrink, improve the effectiveness and efficiency of investigators, and provide detailed evidence and case management to aid in prosecution. Being entirely web-based, it's accessible wherever you may need access to the system - corporate offices, stores, hotel rooms, etc.

Key features include:

  • Exception report management that utilizes user defined key performance indicators (KPIs) for on-demand or scheduled reports to identify problem areas and summarize suspicious activity so investigators can immediately concentrate on these areas, rather than search the database from scratch.
  • Quick focus investigator quickly researches transaction activity without waiting for reports to run. Key data points are conveniently hyperlinked for detailed drill-down to discern whether suspicious activity or patterns are fraudulent or innocent.
  • Employee tip checker is an employee profiling tool, giving a synopsis of all activity by a particular employee.
  • Case management tools are for the LP professional to open a new case, document new evidence, append the case with notes, report on case progress, and ultimately provide a complete set of evidence for prosecution.
  • Custom report-writing helps to identify new theft techniques or problem areas. Reports can be categorized and shared, scheduled for delivery, and customized easily with an intuitive web browser interface.

Merchandising

Knowledge is power, and the better your information, the better your decisions will be. If you have current, detailed, accurate information at your fingertips every day, you can make critical decisions quickly and with total confidence.

Epicor® Merchandising solutions offer sophisticated and integrated software to power your entire retail enterprise providing you with the decision-making tools you need to achieve retail success. Our solution allows you to effectively manage your inventory across the enterprise - helping you to buy smart and sell through efficiently. Epicor Merchandising powers your retail enterprise with a truly open database and product functions that include:

  • Purchase orders supports many models of purchasing and distribution including cross-dock and drop-ship for today's chain retailers. Integrates with Allocation and Replenishment to dramatically reduce the time spent creating and distributing PO's across your chain.
  • Inventory management maximizes merchandise flow and productivity levels. Automated replenishment, for example, provides the right inventory levels by Sku for your stores to meet sales goals and automatically adjusts based on sales trends, resulting in greater sales and higher margins with a minimized inventory investment.
  • Price management provides the pricing flexibility to optimize your sales opportunities. Easily manage your permanent and temporary price changes including the flexibility to control prices by location, color and a multitude of combinations to drive your sales and gross margin results.
  • Warehouse management gets the product turned around and out to the right stores more quickly and efficiently.
  • Allocation streamlines and automates the allocation process linking purchasing, receiving and transfer modules with the Data Warehouse putting all critical information at the allocator's fingertips.
  • Orders and fulfillment is a complete order processing, fulfillment and customer service application, built for the all-channel retailer and serves as a command post for all customer orders, regardless of their origin.
  • E-Comm provides website design capabilities with seamless integration to merchandising allowing merchandisers to manage the web store through an easy user interface.
  • Reporting and analysis allows your users to take full advantage of the valuable data in your Epicor Merchandising system.

Point-of-Sale

The Point-of-Sale (POS) application is the most mission-critical system deployed by retailers today and is the heart of enhancing the customer's shopping experience, increasing productivity and driving sales. In today's multi-channel, real-time world, the POS cannot be an isolated system. It must also interact with other stores and other sales channels as well as exchange data with home office systems to put the right information in the hands of your store associates.

Epicor® RetailStore solutions offer robust POS and in-store systems with high ROI applications. POS is a feature-rich system with a highly flexible configurator to meet your unique business requirements. Its real-time central lookup features include CRM, stock locate and order management, return management and mobility functionality. Epicor RetailStore solutions also have a full compliment of in-store back office options necessary to efficiently and easily manage the retail store. These modules are also accessible from POS giving your manager's the flexibility to work on inventory, employee maintenance or other tasks while still monitoring the sales floor.

Sales Audit

Having accurate sales data to pass to your downstream systems - merchandising, supply chain, and financials - is critical to a retailers business. Epicor® sales audit solutions are easy-to-use software that ensures the integrity of your sales data and streamlines the audit process with an integrated, intuitive application.

Epicor Sales Audit loads and processes point-of-sale transactions across your enterprise and validates based on your pre-defined validation settings. You'll know, by business day, how many of your locations have open errors and how many locations are missing. Our intelligent error detection will update your sales auditor's view of over/shorts by tender and errors conditions such as missing transaction and SKU not on file. The intuitive flow for research and resolution and ability to drill into a transaction, search the electronic journal, or complete a mass update will increase the overall effectiveness of your sales audit staff.

Epicor Sales Audit's seamless integration to Epicor Merchandising and Inventory and Epicor Financials allows your accurate, audited sales data to flow to these downstream systems updating sales, inventory and postings to your General Ledger. Sales Audit can also provide the same data to external solutions.

Epicor Sales Audit solutions provide a new level of accountability for revenue by strengthening the accuracy of your sales data and automating and simplifying your sales audit processes.


Services

Services Organizations are tasked with maintaining high levels of service delivery against a backdrop of increasingly burdensome legislative requirements and heightened client expectations. These pressures require a comprehensive business solution comprising strong back office capabilities with services-specific functionality such as opportunity management, resource management, portfolio management, services delivery and budgeting and procurement supported by flexible reporting and analysis. Furthermore to meet the high level of change faced by services organizations these systems must be highly flexible.

Epicor® Services is a comprehensive solution portfolio that enables you to win and resource your business, manage service delivery, streamline financial operations and analyze business performance across the entire service organization. Embracing the latest in technology, Epicor Service solutions provide a real-time, accurate view of your services business, so you can proactively manage with confidence. Embedded business process management provides the flexibility you need as your business evolves.

Our solutions for services organizations optimize your business processes, empowering you to expand the value chain, grow revenue and drive efficiency benefits straight to the bottom line.

Non-Profit Organizations

Non-profit organizations face many unique challenges: An environment of constant resource constraints. Pressure to minimize operational overhead while providing high-quality service to constituencies. Rigorous and often burdensome requirements for accounting, reporting and administrative management.

To meet these challenges, information systems must easy to implement quickly and cheaply, simple and straightforward to use, and contribute to efficiency by streamlining operations to help cut costs. The financial systems must be flexible, able to automate fund accounting and allocation tasks, handle complex requirements, streamline and consolidate budgeting processes, and provide detailed, customized reporting.

In order to fulfill their objectives and survive in the future, tax-exempt organizations need to adopt a business-like approach in dealing with these issues. Epicor® is well positioned to face these challenges by delivering an intuitive and comprehensive non-profit solution. It manages, streamlines and centralizes virtually every aspect of a non-profit organization-from donor management to finance and accounting, performance management and beyond-all within a single solution.

For managing expenditures, Epicor provides a unique solution that tracks commitments from multiple sources against approved budgets to provide a true picture of spending to requisitioners and approvers while they are making purchasing decisions. That level of transparency and immediacy is critical to staying on budget.

Epicor for Non-Profit Organizations incorporates Five Key Processes
  • Raise the Funds
  • Track Donors, Prospects, and Volunteers
  • Account for and Streamline Financial Operations
  • Procure Efficiently and Cost Effectively
  • Analyze and Audit Operations

These five processes represent a closed loop solution that ensures maximum efficiency and a connected organization. Epicor's understanding of these five key processes and our ability to automate and optimize them for our customers is what has made us a leading provider of financial solutions for the non-profit sector.

Epicor has helped numerous non-profit organizations to be successful by providing enterprise systems and implementation expertise designed to meet the needs of non-profit concerns. With award-winning applications, Epicor for Non-Profit Organizations is a powerful, flexible business system that's just right for organizations that need to get new systems in quickly, streamline operations and maximize return on investment. That keeps the funds flowing to where they are needed most.

Software and Computer Services

Today's independent software vendors (ISV's) need to manage the challenges of cost management and revenue growth in a rapidly consolidating marketplace, alongside more demanding and knowledge based client relationships. Furthermore, these challenges must be met within an increasingly rigorous regulatory framework. This requires a greater reliance on technology in order to successfully streamline and underpin the new agile and profitable service organization.

Epicor® for Service Enterprises provides your platform for success by delivering a comprehensive closed-loop solution supporting the five key service-centric processes behind all software and computer service firms: winning the business, staffing projects effectively, managing engagement delivery, streamlining financial operations and regulatory compliance and analyzing business performance

With Epicor for Service Enterprises, you can anticipate improvements in billing and revenue management, contract administration, cashflow, customer satisfaction and overall visibility resulting in more profitable business.

Providing Solutions to Meet Your Business Challenges
  • Preconfigured support for best practice based on Epicor's more than 20 years consulting experience;
  • Revenue Recognition workbench, auditing and analysis tools to assist compliance with regulatory requirements such as Sarbanes-Oxley, SEC and FASB mandates;
  • End-to-end integration to help maximize billable hours and reduce leakage for increased revenue and profits;
  • Removal of redundant administrative processes and related costs resulting in greater efficiencies and additional productive hours;
  • Increased business agility though comprehensive business process management and workflow orchestration.

Whether your company is a promising start-up, filing for IPO or an established player, Epicor for Service Enterprises can provide the tools to help you manage rapid growth, become more efficient and realize your business vision.

Audit and Accountancy

The demands of today's economy along with changes in the legislative environment are presenting both opportunity and challenges for audit and accountancy firms, including a move towards cross-border firms. As a partner or manager, you understand the importance of managing dispersed practices and how closer communication and collaboration among your teams can help guarantee client success. Time spent matching people to engagements could be better spent developing client relationships. Time spent accounting for costs could be spent maximizing productive hours across the organization.

Epicor® for Service Enterprises provides your platform for success by delivering a comprehensive closed-loop practice management solution supporting the five key service-centric processes behind all audit and accountancy firms: managing business development, resourcing jobs effectively, managing engagement delivery, streamlining financial operations and regulatory compliance and analyzing business performance.

Providing Solutions to Meet Your Business Challenges
  • Support practice development through contact and knowledge management capabilities;
  • Manage new opportunities and on-going client engagements with account management facilities that provide a single view of the client relationship;
  • Manage client correspondence and engagement documentation through extensive links with Microsoft SharePoint® products and technologies;
  • "Quick Engagements" simplify engagement creation using default and template settings;
  • Accurate time management through the control of available engagement codes and control of unassigned entry;
  • Maximize resource performance and utilization through increased visibility into current and future staffing needs;
  • Effective management of WIP and draft billing processes with drill to detail and invoice consolidation facilities;
  • Increased business agility though comprehensive business process management and workflow orchestration.

With Epicor for Service Enterprises, you can anticipate improvements in efficiency, engagement control, utilization, client satisfaction and overall visibility resulting in more effective practice management.

Whether your firm is a mid-sized partnership, or Limited Liability Partnership, Epicor for Service Enterprises can provide the tools to help you manage rapid growth, become more efficient and realize your business vision.

Marketing, Advertising, Communications

Just as agencies involved in marketing, PR, advertising and branding deliver a strategic vision to help their clients reinvent their business and achieve sustained growth, they too need a solution to underpin effective service delivery and maximize profits. Today's Marketing, Advertising and Communication agencies (MAC) need to manage the challenges of distributed resource management, cost management and revenue growth in a rapidly consolidating marketplace, alongside more demanding and knowledge based client relationships. Furthermore, these challenges must be met within an increasingly rigorous regulatory framework. This requires a greater reliance on technology in order to successfully streamline and underpin the new agile agency.

Epicor® for Service Enterprises provides your platform for success by delivering a comprehensive closed-loop solution supporting the five key service-centric processes behind all marketing, advertising and communications agencies: winning the business, resourcing jobs effectively, managing engagement delivery, streamlining financial operations and regulatory compliance and analyzing business performance

With Epicor for Service Enterprises, you can anticipate improvements in efficiency, job control, fee card realization, client satisfaction and overall visibility resulting in more profitable engagements.

Providing Solutions to Meet Your Business Challenges
  • Linking everyone involved with a client initiative including external resources and freelancers;
  • Managing new pitches alongside ongoing client relationships with account management facilities that provide a unified view of the client relationship;
  • Capturing opportunity and job budgets, handling work in progress and revenue recognition together with rate cards on a client, job or even work code basis;
  • Fully integrated to help maximize billable hours and reduce leakage for increased revenue and profits;
  • Removal of redundant administrative processes and related costs resulting in greater efficiencies and additional productive hours;
  • Increased business agility though comprehensive business process management and workflow orchestration.

Whether your agency is a promising start-up, filing for IPO or an established player within a branded network, Epicor for Service Enterprises can provide the tools to help you manage rapid growth, become more efficient and realize your business vision.


Learn why Epicor® is positioned as a Visionary in the Magic Quadrant for Single-Instance ERP for Product-Centric Midmarket Companies

Gartner that includes Epicor as a Visionary in Gartner's Magic Quadrant for Single-Instance ERP for Product-Centric Midmarket Companies.1

The next-generation Epicor ERP (formerly Epicor 9) is a new breed of solution-built on the Epicor ICE Business Architecture, the software is designed to offer extensive flexibility, usability, and agility in support of application-to-application integration and business-to-business collaboration, key to enabling the delivery of information throughout the enterprise.

The innovative business architecture supports multi-tenant Software as a Service (SaaS) deployments of Epicor ERP for small manufacturers and distributors. Epicor is one of the few vendors to have architected a full multi-tenant SaaS and on-premise version out of a single product.

Today, over 3,000 customers representing 63 countries around the globe have selected Epicor ERP-primed to put the power of the next-generation platform to work to support business innovation, process improvements and a truly integrated view of the business and value chain.



The Gartner Magic Quadrant is copyrighted June 27, 2012 Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

1 Gartner Inc. "Magic Quadrant for Single-Instance ERP for Product-Centric Midmarket Companies" by Christian Hestermann, Chris Pang and Nigel Montgomery, June 27, 2012


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