ADSelfService Plus

ADSelfService Plus
ManageEngine ADSelfService Plus is a secure, web-based password reset management program. The product essentially helps domain users to reset passwords, unlock accounts and update personal details like telephone numbers and addresses in the Active Directory, without troubling the helpdesk personnel or IT Administrators.

Key Features Key Benefits
  • Empowers an end user to self reset their domain password in Windows Active Directory remotely from a web browser without IT-Helpdesk’s assistance
  • Enables domain users to self unlock their domain account (in case of a lock-out) through a web browser and from any remote machine
  • Corporate Directory Search provides a fast and efficient employee search engine for Windows Active Directory, which integrates easily with intranet or any web portal
  • Password/ Account Expiry Notifier emails password/ account expiry notifications to users, reminding them to change passwords before it’s too late. Extremely useful for VPN/OWA users, who cannot receive such password or account expiry reminders from Windows Active Directory.
  • Password Policy Enforcer ensures superior network security by implementing strong password policies (could be customised) without annoying end-users
  • Security Centre offers an unrivalled collection of security features such as Restrict Inactive User Accounts, Enforce Password History etc.
  • Eliminate the leading source of help desk calls and associated expenses by using ADSelfService Plus to automate password resets and account unlocks
  • Accountability of actions performed can be maintained as actions and are stored in an audit log database. Critical alerts and confirmations are scheduled and e-mailed directly to designated administrators and employees
  • Reduce dispelled sensitive information as there is no need for an employee to share sensitive password information with support staff
  • Reduce routine password tickets and make it possible to employ the relieved technical staff for better productive purposes and add value to your organisation

What Problems Does It Solve …?

Analysts state that 30% of helpdesk queries are related to password reset management and account lockout. ADSelfService Plus reduces the most critical password tickets which consumes a substantial amount of help desk time by rendering a secure, reliable and robust web based self service solution to the end user. The end user can manage his passwords by himself and also update his personal details in Active Directory with ease. The program also provides security while password resets through an enrollment and identity verification questionnaire.