ManageEngine ServiceDesk Plus – Help desk Software

ServiceDesk Plus
ServiceDesk Plus is in use by more than 20,000 IT managers worldwide to manage their IT help desk. IT assets and IT services. Built on the ITIL framework and web based ServiceDesk Plus is available in three different editions, Standard, Professional and Enterprise; simply select the version that contains the functional modules best suited to the needs of your organisation.

Integration with ManageEngine Desktop Central and with full mobile capability via the latest iPhone and android applications ServiceDesk Plus offers the IT technician a single intergrated console to fulfill IT service requests.
Key Modules Standard Edition
  • Incident Management
  • Problem Management
  • Change Management
  • Service Catalogue
  • CMDB
  • PO & Contract Management
  • Reports
  • Integrations
  • Asset Management
Help Desk Software

  • Self-Service Portal
  • Knowledge Base
  • Multi-site Support
  • SLA Management
  • Help Desk Reports
Professional Edition  Enterprise Edition
Help Desk and Asset Management
Standard Edition Plus:

  • Help Desk Management
  • Agent based Asset Scanning
  • Software Asset Management
  • Asset Inventory Reports
  • Purchase & Contracts Management
Help Desk, Asset and ITIL Ready
Professional Editions Plus:

  • Incident Management
  • Asset Management
  • Problem Management
  • Service Catalog
  • Change Management
  • CMDB