ManageEngine SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
- Multi-Channel Communication – Email, Phone, Portal, Forums, Online Chat, Social Media etc
- Business Units
- Email Response Management with Automated Customer Case-Tracking.
- Customer Portal Provide anytime, anywhere access.
- Knowledgebase and Solutions Searchable by specified keywords.
- Account & Contact Managementfrom one central location.
- Contracts & SLA Management
- Computer Telephony Integration with live caller information and call back facility
- Reports, Dashboards & KPIs
- Mobile Access
- Multi Language Support
- API Integration
- Remote Assistance
- Twitter Integration
- Trouble Ticketing Software
- Customer Service Reports
- Canned Responses for Standard Support Responses
- Effectively manage customer communications and interactions from multiple sources
- Logical separation of divisions
- Email automation greatly reduces the time and cost taken by the Support Staff.
- Duplication of effort is eliminated with a centralized solution repository.
- Instant visibility into all your support interactions anytime and anywhere.
- Improve client staisfacftion
- Improves service quality by routing calls to expert queues based on phone prompts.
- Present data for easy analysis.
- Everywhere access
- Multi country – single solution
- Application information exchange
- Share user desktops
- Convert Tweets into tickets
- Track customer requests directly
- Easily assess the performance of your support team