SupportCenter Plus

SupportCenter Plus
ManageEngine SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Key Features Key Benefits
  • Multi-Channel Communication – Email, Phone, Portal, Forums, Online Chat, Social Media etc
  • Business Units
  • Email Response Management with Automated Customer Case-Tracking.
  • Customer Portal Provide anytime, anywhere access.
  • Knowledgebase and Solutions Searchable by specified keywords.
  • Account & Contact Managementfrom one central location.
  • Contracts & SLA Management
  • Computer Telephony Integration with live caller information and call back facility
  • Reports, Dashboards & KPIs
  • Mobile Access
  • Multi Language Support
  • API Integration
  • Remote Assistance
  • Twitter Integration
  • Trouble Ticketing Software
  • Customer Service Reports
  • Canned Responses for Standard Support Responses
  • Effectively manage customer communications and interactions from multiple sources
  • Logical separation of divisions
  • Email automation greatly reduces the time and cost taken by the Support Staff.
  • Duplication of effort is eliminated with a centralized solution repository.
  • Instant visibility into all your support interactions anytime and anywhere.
  • Improve client staisfacftion
  • Improves service quality by routing calls to expert queues based on phone prompts.
  • Present data for easy analysis.
  • Everywhere access
  • Multi country – single solution
  • Application information exchange
  • Share user desktops
  • Convert Tweets into tickets
  • Track customer requests directly
  • Easily assess the performance of your support  team